Specializing in Relocation Claims
Our relocation claims service team operates solely in the relocation niche; meaning our adjusters handle only relocation claims — and they handle a lot of them, over 20,000 a year. They have seen it all from broken china and nicked or scratched furniture, to the occasional van fire that consumes all of a transferee’s items, to the catastrophic warehouse flood that destroys several transferees’ lots all at once.
This experience provides the expertise to settle claims quickly and fairly, thereby removing distractions from the transferred employee and allowing them to focus on their transition. This is why we consider claims adjusting the principal aspect of our product.
Knowledge gained from settling claims is passed on to future transferees in the form of pre-move insurance guides and counseling, preventing some claims from ever occurring while preparing the transferee for those that do.
The result is that even those employees that do not have damage to their shipment know that their employer provided a first-rate benefit.
In addition, data collected during claim settlements is compiled into accurate reports that provide independent, quantitative, impartial statistics to analyze the performance of the van lines that move the goods as well as illustrate exactly how premium dollars are spent.