As an employer or human resources (HR) benefits professional, you're tasked with ensuring your employees have access to high-quality healthcare. At the heart of this mission lies your healthcare plan’s provider network — a complex system designed to deliver care effectively.
The provider network is more than just a list of doctors and hospitals. It is a dynamic entity affected by numerous factors including mergers and acquisitions, technological advancements, and shifts in care delivery sites. These elements directly impact your employees’ access to their healthcare, and ultimately, it shapes their experience as a patient and the value perceived.
While the easiest route is to rely on simple metrics like network discount calculations to gauge value, this approach can be misleading. These numbers fail to account for critical variables such as the mix of services, the diversity of providers, and geographic nuances. To fully appreciate a network's value, it's essential to look beyond these oversimplified figures and consider the broader context.
Moreover, provider rates, while significant, cannot be isolated when assessing the network's overarching value. It's crucial to ask health plans probing questions such as those about their commitment to evidence-based medicine, provider performance monitoring, and efforts to reduce administrative burdens. Are they fostering whole-person care? Are they balancing oversight with empowering providers to perform optimally?
To fully understand the value of a provider network, employers and HR benefits professionals should advocate for transparency and accountability. Insist on in-depth, yet accessible dialogues about the network's features, local contextual considerations, and the industry forces at play to ensure that your employees are not only accessing care, but are doing so in an environment that prioritizes cost, quality, access, and experience. This holistic approach to evaluating provider networks is essential to maximizing their value and enhancing the overall healthcare experience for your workforce.
Understanding and leveraging the full potential of provider networks requires a nuanced perspective and a commitment to ongoing inquiry and accountability. As stewards of healthcare benefits, your role in this process is pivotal in driving better health outcomes for your organization’s workforce. But it’s not an easy one to take on alone, which is why partnering with an experienced consultant is highly recommended.
For a deeply clinical look at provider network valuation, access our white paper, Provider Network Valuation: The Inadequacy and Incompleteness of Uniform Discount & Data Specifications (UDS). Need a less clinical lens? Our team of experienced consultants, clinicians, pharmacists, and other experts are here to help.
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